Contact Centers : India's Customer 'Lack of' Service

By Nandini Shah
The Times of India

Apparently, customers have found that product knowledge is not the forte of many of the executives. This, in spite of most customer care centers having a well-constructed training and feedback system. Is it a case of just better implementation then?

Bad customer service, lack of product knowledge and rude behavior of executives are major causes of distress for mobile phone Latest News about mobile phones owners.

Got a query about your mobile service? Would you call the toll free number to clarify it? Those who have had to listen to the 'you are on hold' music for too long will probably reply in the negative. Then, there are those who will complain about the lack of product knowledge and the rude behavior of some call center Latest News about call center executives who answer queries.