Painful truth of the Indian call centre 'cyber coolies'
Graduates burnt out by dreary work, unsocial hours and Big Brother-style observation - all at the end of your telephone.
Before becoming a call centre agent, working late into the night to answer insurance claims queries from Norwich Union customers, Vinita Rawat was a post-graduate student in English literature. She believes her fondness for Robert Browning and Jane Austen has given her an invaluable insight into British society, helping her penetrate the minds of the customers she speaks to 4,000 miles away.
Before becoming a call centre agent, working late into the night to answer insurance claims queries from Norwich Union customers, Vinita Rawat was a post-graduate student in English literature. She believes her fondness for Robert Browning and Jane Austen has given her an invaluable insight into British society, helping her penetrate the minds of the customers she speaks to 4,000 miles away.
posted by Babar @ 8:06 AM
15 comments
15 Comments:
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Do you always write that way?
I guess I'd better be on my way as I still need stuff on call center outsourcing for my project.
Thanks for a good read NBA Computers ...and keep doing all the great blogs. Cheers.
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