Contact Centers : Asian Telecom Outage Leaves Widespread Call Center Damage -CRM News

By Anthony Mitchell
CRM Buyer

The cable outage caused widespread economic damage and disruption in Pakistan, with 3,000 staffers reportedly laid off among the roughly 30 call centers that did not have backup capacity. Nine call centers in Pakistan reportedly had backup satellite connections provided at no cost by the government.

Service has been restored on a damaged telecommunications cable that links India and Pakistan to the West, but not before the international service outage caused widespread financial damage, most especially to the cell center industry.

Service on the cable was restored on Friday. The cable was damaged on June 27, largely cutting Pakistan's telecommunications links with the outside world and disrupting India's connections. The problem also caused disruption in the United Arab Emirates (UAE), Oman and Djibouti.

The five countries affected were linked to the undersea cable network called Southeast Asia, Middle East and Western Europe-3, also known as SEA-ME-WE3 or SMW3.