How to Buy an Indian Call Center, Part 1: The Advantages

By Anthony Mitchell, CRM Buyer

'A call center with 40 or more experienced agents can be of tremendous value for a buyer,' said Kiran Upadhya, a Bangalore-based consultant with Uni Solutions. 'At an older call center, workers will be happy to now be working for a Western firm, especially if given a 20 percent pay increase,' he said, adding, 'just give them Friday and Saturday nights off.'"