Dialling in....

The Middle East market for call centre solutions is seeing significant business transaction and interest according to a number of key solution vendors and customers. Over the past three months, a number of key global players serving the contact centre solution market have been making their entry into the Middle East region.

Interestingly, in line with this trend, a recent Datamonitor survey predicts that the next three years (upto 2009) will see an average growth rate of contact center agent positions of 16.3% per annum in the Emirates, 7.1% per annum in Egypt, 10.5% in Saudi Arabia, 11.2 % in Oman,and 6.1 % in Kuwait."