Cracking the Outsourcing Market
By Anthony Mitchell
Successful entry into U.S. markets is difficult for outsourcing companies operating within North America. For call center and business process outsourcing (BPO) firms seeking to gain initial market entry or to expand their market share from offshore locations, it is even tougher.
The steps to market entry presented here focus on how to avoid the most common pitfalls made by information technology enabled services (ITES) companies in India and Pakistan, but are relevant to domestic companies and those from other international outsourcing destinations.
2 Comments:
I agree with the statement that,the steps to market entry presented here focus on how to avoid the most common pitfalls made by information technology enabled services.
Call centers offer inbound call centers services , outbound call center services , answering services and many more other value added services.
inbound call center
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