Friday, November 24, 2006

Using IT to boost call-center performance

  • Technologies that can help call centers reduce costs and increase revenues have become less expensive and more powerful.
  • Two such technologies—voice recognition and interactive voice response—can automate a higher percentage of phone calls because the new systems are more sophisticated and thus more acceptable to customers.

3 Comments:

At 8:06 AM, Anonymous Anonymous said...

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At 3:06 PM, Anonymous Anonymous said...

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At 10:17 AM, Blogger Unknown said...

Call centers offer inbound call centers services , outbound call center services , answering services and many more other value added services.

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