How To Outsource

By Anthony Mitchell
E-Commerce Times

Are you considering outsourcing a customer support or software development project? Here are some practical tips, oriented towards South Asian facilities but relevant to North American outsourcing providers.

It starts with planning, then moves to address payment and invoicing issues, and then lists outsourcing mistakes to avoid.

Outsourcing service providers might not be able to determine the scope of work that you, the client, need to have accomplished, unless they send someone to make an assessment. The client organization or its representative needs to come up with the following:

* A scope of work;
* Level of effort projections;
* Time frames; and
* Performance indicators that will be used to monitor the project.