Indian Call Center Fraud Case Highlights Need for Change
By Anthony Mitchell, E-Commerce Times
The experience of Citibank could prompt some U.S. clients to consider using smaller, better-managed facilities. It could prompt the consideration of new outsourcing locations within India, particularly Kolkata, which has an abundant supply of English-speaking talent.
Police in India announced on Thursday that they had recovered 1 million Indian Rupees (almost US$23,000) in funds allegedly stolen from Citibank customers in the U.S. by employees of an Indian call center Quintum VoIP access solutions: Integrated intelligence, nonstop call quality, easy remote management and lower TCO. firm.
The case highlights the need for a reexamination of corporate cultures and corporate ethics, as well as the sorry state of the Indian judicial system that serves as an impediment to international business and to individual safety and security there. It also emphasizes that U.S. enforcement agencies must adapt to new high-tech fraud activities conducted from offshore locations."
The experience of Citibank could prompt some U.S. clients to consider using smaller, better-managed facilities. It could prompt the consideration of new outsourcing locations within India, particularly Kolkata, which has an abundant supply of English-speaking talent.
Police in India announced on Thursday that they had recovered 1 million Indian Rupees (almost US$23,000) in funds allegedly stolen from Citibank customers in the U.S. by employees of an Indian call center Quintum VoIP access solutions: Integrated intelligence, nonstop call quality, easy remote management and lower TCO. firm.
The case highlights the need for a reexamination of corporate cultures and corporate ethics, as well as the sorry state of the Indian judicial system that serves as an impediment to international business and to individual safety and security there. It also emphasizes that U.S. enforcement agencies must adapt to new high-tech fraud activities conducted from offshore locations."
posted by Babar @ 11:40 PM
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